This Privacy Policy explains how R Ally’s Transfers Pty Ltd (“R Allys”,
“we”, “us” or “our”) collects, uses, discloses and protects your personal
information when you use our chauffeur and transport services, including our passenger mobile app, our driver
mobile app, and our website and booking platform (together, the “Services”).
Who this policy applies to. This single policy covers both:
Passengers — people who book and take rides through the R Allys passenger app.
Drivers / chauffeurs — approved partners who provide rides through the R Allys driver app.
Sections that apply only to one group are clearly marked.
1. Who we are
R Ally’s Transfers Pty Ltd is a premium chauffeur and transport provider operating across Australia.
We are committed to handling personal information in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can contact us about privacy
at any time using the details in the Contact us section.
2. Information we collect
2.1 Information collected from everyone
Account information — name, email address, phone number, date of birth, password, and (optionally) a profile photo.
Device & usage information — device model, operating system, app version, unique device/notification identifiers, and how you interact with the app (for reliability, security and support).
Communications — messages you send through in-app chat and records that a call took place. Calls between passengers and drivers are connected through a masking service so neither party sees the other’s real phone number.
Support information — details you provide when you contact us or report an issue.
2.2 Additional information — Passengers
Location data (precise) — your device location to set your pickup point, show nearby vehicles, track your ride in real time, and improve estimated arrival times. Passenger location is used while you are booking or taking a ride.
Trip information — pickup and drop-off addresses, stops, trip times, vehicle selected, and ride history.
Payment information — your card and payment details are collected and processed by our payment provider, Stripe. We do not store full card numbers on our systems; we retain limited details such as a payment reference and the last four digits.
2.3 Additional information — Drivers / chauffeurs
Location data (precise, including background) — while you are online or on an active trip, we collect your location continuously to match you with nearby ride requests, navigate, and let passengers track the trip. This may occur while the app is in the background.
Verification & compliance documents — driver licence, accreditation, insurance, identity documents and related details required to approve and operate as a chauffeur.
Vehicle information — make, model, registration and related vehicle details.
Payout & earnings information — bank or payout account details and earnings records used to pay you for completed rides.
3. Device permissions we request
Permission
Why we use it
Location
Set pickup, match nearby drivers, real-time trip tracking and navigation. Drivers’ location is used in the background while online.
Microphone
To enable in-app voice calls between passengers and drivers.
Phone state
To manage in-app and masked phone calls correctly.
Notifications
To send ride status, driver assignment, and account updates.
You can change or revoke permissions at any time in your device settings. Some features may not work without them.
4. How we use your information
To provide, operate and improve the Services — booking, matching, navigation, payments and payouts.
To verify driver eligibility and maintain safety and security of the platform.
To communicate with you about rides, your account, and support requests.
To process payments (passengers) and payouts (drivers).
To detect, prevent and address fraud, abuse, and technical issues.
To comply with our legal obligations.
5. How we share your information
We do not sell your personal information. We share it only as needed to run the Services:
Between passengers and drivers — limited information needed to complete a ride (e.g. pickup location, first name, vehicle/driver details, approximate live location). Drivers do not see a passenger’s identity before accepting a ride.
Service providers we rely on, including:
Stripe — payment processing.
Google (Firebase & Google Maps Platform) — app hosting, authentication, database, push notifications, maps and routing.
Twilio — SMS notifications and masked voice calls.
Legal and safety — where required by law, regulation, legal process, or to protect the rights, property or safety of users and the public.
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.
6. Where your information is stored
We use trusted cloud providers (including Google Firebase) that may store and process data on servers located
outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is
handled in line with the Australian Privacy Principles.
7. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services, then
retain it only as long as necessary to meet legal, tax, accounting, safety and dispute-resolution requirements,
after which it is deleted or de-identified.
8. Your rights and choices
Access and correction — you may request access to, or correction of, the personal information we hold about you.
Account & data deletion — you can request deletion of your account and associated personal information by emailing us or using the in-app account settings. Some information may be retained where required by law.
Marketing — you can opt out of promotional messages at any time.
Complaints — you may contact us about a privacy concern, and you may also contact the Office of the Australian Information Commissioner (OAIC).
9. Security
We use reasonable technical and organisational measures to protect personal information against loss, misuse and
unauthorised access, including encrypted connections and access controls. No method of transmission or storage is
completely secure, but we work to protect your information and review our practices regularly.
10. Children
The Services are not directed at children under 18, and we do not knowingly collect personal information from
children. If you believe a child has provided us information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date
above, and significant changes may be notified in the app. Your continued use of the Services means you accept the
updated policy.
12. Contact us
R Ally’s Transfers Pty Ltd
Email: info@rallys.com.au
Phone: 1800 725 597 (1800 RALLYS)
Service area: Australia-wide